Shipping policy

Upon placing your order, an order confirmation email will be promptly sent to you, indicating receipt of your order in our system and pre-authorization of your payment. Subsequently, we initiate confirmation with our suppliers to ensure stock availability for immediate shipment (within 5 business days). Upon confirmation, we process charges and proceed with the order for shipment.

At Grass Mats Co, our commitment is to provide optimal shipping solutions regardless of your location. Our daily mission is to deliver to customers throughout the United Kingdom, ensuring the highest quality of responsiveness at all times.

Once your order is placed, you'll receive regular updates on the order status, shipping details, and a tracking number via email once the order is dispatched.

Shipping Charges within the United Kingdom: Free

We endeavor to dispatch orders swiftly, processing them immediately after placement. Here are the details regarding handling, transit times, and order cut-off times for the United Kingdom:

Handling Time: 0-1 Day (Monday – Friday) Orders placed before 2:00 PM enjoy same-day dispatch, while orders after 11:00 PM will be dispatched the following day (Monday – Friday) Transit Time for Shipping: 3-5 Business Days (Monday – Friday) Order Cut-off Time: 2:00 PM

Please note that all shipping durations are subject to potential delays caused by weather conditions. Grass Mats Co cannot be held responsible for delivery delays due to weather-related factors.

For any shipping inquiries, our Customer Service is available five days a week