Cancellation Policy

We understand that circumstances can alter plans, and we strive to simplify the cancellation procedure. Please spare a moment to peruse our Cancellation Policy:

Cancellation Period You have a 2-hour window to cancel your order from the time of placement. Once this duration has elapsed, cancellations may not be feasible due to the possibility of your order already being processed for shipping.

How to Cancel an Order Should you encounter any complications or require assistance, please reach out to our Customer Support team.

Cancellation Refund If your order is successfully canceled within the stipulated cancellation period, a full refund will be issued to your original payment method. Refunds may require up to 5 business days to process, contingent upon your payment provider.

Late Cancellations Requests for cancellation after the designated cancellation period may not ensure the halting of the order. In such instances, upon receiving the item(s), please refer to our Return Policy for guidance on returning the item(s).

Order Modification Once an order is confirmed, alterations (like changes to shipping addresses or product quantities) might not be feasible. It is recommended to carefully review your order before finalizing the purchase.

Cancellation of Digital Products or Services For digital products or services, please be aware that cancellations may not be viable once the download or access link has been provided. Contact our Customer Support for further assistance.

Cancellation Policy Updates This Cancellation Policy is subject to alterations. Any revisions will be reflected on this page, and customers will be notified of significant changes.

Still have questions? 
Please contact us on the information below

Express Matting Services Ltd
Unit 1B, The Summit
Manchester Road, Burnley, BB9 7HL
Company No: 07000887

Email: sales@Grassmatsco.co.uk
Call: +44 1282 270214

Mon - Fri: 08:30 - 17:00