Refund policy
Our return policy allows you 14 days from the receipt of your item to request a return. To qualify for a return, your item must remain in its original packaging, unused, unworn, with tags attached, and you must have proof of purchase.
No Restocking Fee
To initiate a return, please contact us at sales@grassmatsco.co.uk. Note that returns must be shipped to Unit 1B, The Summit Manchester Road, Burnley, BB9 7HL.
Upon acceptance of your return request, we'll provide a return shipping label and instructions for sending your package. Please be aware that returns without prior authorization will not be accepted.
Feel free to reach out to us at sales@grassmatsco.co.uk for any return-related inquiries.
Return Method: You may send your return by mail.
How to Obtain Your Return Shipping Label:
- Defective Product - Download and Print
- Customer Remorse - Download and Print
Damages and issues (Defective Products): Upon receiving your order, please check for any defects or damages. Contact us immediately if there are any issues. Return shipping for defective products is entirely free.
Your Responsibility (Customer Remorse): If you've purchased an item mistakenly or no longer require it, please check the item upon arrival and contact us immediately if there's an issue. For remorse-related returns, you'll be responsible for the return shipping costs, covering the actual shipping expenses.
Please note that sale items or gift cards cannot be returned.
Exchanges: For a swift exchange, return the item and, once accepted, make a separate purchase for the desired item.
Refunds: After receiving and inspecting your return, we'll notify you of the refund status. If approved, the refund will be processed within 5 business days to your original payment method. Remember, the refund processing time can vary based on your bank or credit card company.
If more than 15 business days have elapsed since the return approval, contact us at sales@grassmatsco.co.uk.
Order Cancellation Policy: Should Grass Mats Co cancel an order due to unavailability or any other reason, a full refund will be issued to the bank card.
For further details, contact us via:
Grass Mats Co
VAT No: GB987256073
Company Number: 07000887
UNIT 1B, THE SUMMIT MANCHESTER ROAD BURNLEY, BB9 7HL
Email: sales@grassmatsco.co.uk
Call Us: +44 1282 270214
Mon - Fri: 08:30 - 17:00