Refund policy
Key information
- 14 Days return policy.
- 5 Days to process refunds.
- No Restocking Fee
Return Address :
Express Matting Services Ltd
Unit 1B, The Summit
Manchester Road, Burnley, BB9 7HL
United Kingdom
Our return policy allows you 14 days from the receipt of your item to request a return. To qualify for a return, your item must remain in its original packaging, unused, unworn, with tags attached, and you must have proof of purchase.
To initiate a return, please contact us at sales@grassmatsco.co.uk. Note that returns must be shipped to Unit 1B, The Summit Manchester Road, Burnley, BB9 7HL.
Upon acceptance of your return request, we'll provide a return shipping label and instructions for sending your package. Please be aware that returns without prior authorization will not be accepted.
Feel free to reach out to us at sales@grassmatsco.co.uk for any return-related inquiries.
Damages and issues
Upon receiving your order, please check for any defects or damages. Contact us immediately if there are any issues. Return shipping for defective products is entirely free.
Your Responsibility
If you've purchased an item mistakenly or no longer require it, please check the item upon arrival and contact us immediately if there's an issue. For remorse-related returns, you'll be responsible for the return shipping costs, covering the actual shipping expenses.
Exchanges
For a swift exchange, return the item and, once accepted, make a separate purchase for the desired item.
Refunds
After receiving and inspecting your return, we'll notify you of the refund status. If approved, the refund will be processed within 5 business days to your original payment method. Remember, the refund processing time can vary based on your bank or credit card company.
If more than 15 business days have elapsed since the return approval, contact us at sales@grassmatsco.co.uk.
For further details, contact us via:
Express Matting Services LtdUnit 1B, The Summit
Manchester Road, Burnley, BB9 7HL
United Kingdom
Company Number: 07000887
Email: sales@grassmatsco.co.uk
Call Us: +44 1282 270214
Mon - Fri: 08:30 - 17:00